This Cancellation Policy("Policy") constitutes a binding agreement between Vaangio("we," "us," or "our") and its users("user", "customer", "you," or "your"); Vaangio app(s) and website(www.vaangio.com)(hereinafter referred to as "the Platform"). The purpose of this Policy is to establish the terms and conditions governing the cancellation of orders placed through the Platform. By accessing or using the services of the Platform, User explicitly agree to abide by this Policy in its entirety.
1. Cancellation by the User
1.1 As a general rule, once an order is placed, it CANNOT BE CANCELED. If a customer still wishes to cancel an order, a cancellation fee will be charged, based on the stage of food preparation or dispatch status
1.2 Cancellations shall be subject to verification and approval by Vaangio, and may include an applicable cancellation fee as described in Clause 4 below.
1.3 User can initiate cancellation request by contacting our Customer Support team using the contact details provided herein (described in Clause 3 below).
NOTE: ALL CANCELLATION REQUESTS WILL BE REVIEWED CASE-BY-CASE. VAANGIO RESERVES THE RIGHT TO DECLINE CANCELLATION REQUESTS ONCE AN ORDER HAS BEEN PLACED. HOWEVER, UNDER SPECIAL CIRCUMSTANCES, CANCELLATIONS MAY BE CONSIDERED AT THE SOLE DISCRETION OF VAANGIO AND OUR DECISION SHALL BE FINAL AND BINDING.
2. Cancellation by Vaangio
2.1 Vaangio reserves the right to unilaterally cancel orders under the following circumstances:
2.2 In the event of such cancellations, the customer shall be notified promptly, and full refund(only for prepaid orders), if applicable, shall be processed in accordance with Clause 5 below.
3. How to Cancel an Order
To cancel an order, please contact our Customer Support Team as soon as possible via phone:
4. Cancellation Fees
4.1 A Nominal cancellation fee of ₹45 or up to the order value will be charged to cover processing and operational costs. The cancellation fee will be deducted before any eligible refund is processed
4.2 The fee amount shall be communicated to the customer prior to finalizing the cancellation request.
5. Refund Process
5.1 Refunds for eligible cancellations shall be processed within 5-7 business days from the date of cancellation approval, and will be processed to the original payment method or bank account transfer.
5.2 Refund processing timelines are subject to the policies of the payment gateway or financial institution. VAANGIO SHALL NOT BE HELD LIABLE FOR DELAYS CAUSED BY THE BANK OR PAYMENT GATEWAY.
5.3 In cases of cancellations initiated by the customer where the merchant or delivery process has already incurred costs, the refund amount shall be adjusted to exclude such costs.
6. Non-Refundable Items
Certain items or services may not be eligible for cancellation or refund, including:
7. Delivery Issues
If there are any issues with the delivery (e.g., delayed, damaged, or wrong item delivered), please contact our Customer Support Team immediately. We will resolve the issue by either replacing the item, providing a refund, or offering a discount for future orders, depending on the situation.
8. Force Majeure
Vaangio shall not be held liable for cancellations, delays, or non-performance arising from events beyond its reasonable control, including but not limited to natural disasters, strikes, or technical disruptions.
9. Amendments to the Policy
Vaangio reserves the right to modify, amend, or supplement this Policy at any time. Updates shall be published on the platform, and user are encouraged to review the Policy periodically.
10. Contact Information
For any inquiries, complaints, or feedback regarding this Policy or your use of our Platform, you may reach out to Vaangio Customer care through the following channels:
All communications will be responded to within a reasonable timeframe in line with applicable policies and procedures.
Last updated on: 15.04.2025
