1. Introduction

This Privacy Policy (the "Policy") describes how Vaangio ("we," "us," or "our") collects, uses, discloses, and protects information that you ("user," "you," or "your") provide to us or that we obtain through your use of Vaangio app(s) and website(www.vaangio.com) (the "Platform"). By accessing or using the Platform, you agree to the terms of this Policy.

2. Information We Collect

We may collect and process the following types of information:

2.1 We may collect personally identifiable information, such as your name, email address, phone number, payment details, and other information provided by you during registration or transactions or through customer support or feedback mechanisms.  

2.2 We may collect non-identifiable information, including browser type, operating system, IP address, geolocation data, and usage behaviour through automated technologies.

3. Use of Information

We may use your information to:

1. Provide, operate, and improve the Platform and its services.
2. Process orders, transactions and send notifications related to your account or usage.
3. Enhance and personalize your experience on our platform.
4. Respond to your inquiries and provide customer support.
5. Communicate updates, offers.
6. Enforce the Platform’s terms and conditions.
7. Comply with applicable legal requirements or requests from regulatory.

4. Disclosure of Information 

We may share your personal information with authorized third-party service providers solely for these purposes:

1. to ensure smooth operations such as delivery, order processing, payment processing, and customer support.
2. In response to lawful requests, court orders, or legal processes.
3. To protect our legal rights or defend against legal claims.
4. In connection with a merger, acquisition, or sale of company assets, where your information may be transferred to the new entity.
5. With Business Partners, in cases where collaboration improves the quality of service.

We do not sell or lease your personal data to third parties.

5. Data Security

We employ commercially reasonable physical, technical, and administrative measures to safeguard your information. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security. we urge you to take precautions when sharing sensitive information online.

6. Your Rights

Subject to applicable law, you may have the following rights concerning your personal information:

1. The right to access, modify, or delete your personal data through your account settings.
2. The right to opt out of marketing communications by following the unsubscribe instructions in our emails.
3. The right to restrict certain data collection via browser or device settings.

7. Cookies and Tracking

The Platform use cookies and similar technologies to enhance your experience and analyze platform performance. You may choose to disable cookies through your browser settings; however, certain features of the Platform may not function properly without them. 

8. Changes to This Policy

We reserve the right to amend this Policy at any time. Changes will be effective immediately upon posting on the Platform, and your continued use of the Platform constitutes acceptance of such changes.

9. Contact Details:

For any inquiries, complaints, or feedback regarding this Policy or your use of our Platform, you may reach out to Vaangio Customer care through the following channels:

• Email: support @vaangio.com
• Phone: +91- 7305519507
• Working hours: 11:00AM – 07:30PM

All communications will be responded to within a reasonable timeframe in line with applicable policies and procedures.

Last updated on: 15.04.2025